How do I order?
After choosing the desired product, click on “Add to trolley”, then select “Continue shopping” or “Pay” to go to the checkout and complete the order by filling out the required information.
How much is shipping?
It depends on the shipping area: for shipments to the Iberian Peninsula, orders over €75 are free, orders under €75 cost €7.50. Shipments to the Canary Islands, Ceuta, Melilla and countries in the European Union cost €15. Shipments to the rest of the world cost €50 independently of the order amount.
How long will delivery take?
Purchased products will be delivered within 24/48 hours (working days), in any case a maximum of 7/10 days is established depending on the destination.
How can I check my order status?
If you want to check your order status, you must log in with your username and password, enter the “History” section and then “Order Details”. You can also check and print your invoice from this section. If your order is in transit and you have received an email with the shipment number, you can contact the carrier directly: 905 4033 22 / 902 123 030 – DHL
Do you have customer service?
You can contact us directly via chat between 9am and 5pm, email: atencionalcliente@maystar.es or by calling (+34) 977 130 057.
Are returns permitted?
Maystar permits exchange or return of purchased products within thirty (30) days from the date of receipt, if the product has not been used, opened, handled or damaged. Exchanges or returns of damaged or used products shall not be accepted without the original packaging.
How can I return a product?
Purchased products to be refunded may be returned via ordinary post. All returns must have the original packaging and a duly filled on return form (download here). Once the product(s) has been received, Maystar will verify the indicated defect and will proceed to dispatch the replacement product. Should a refund for the product be requested, Maystar shall proceed with refunding the amount paid via the same method used for the payment. The shipping costs of the products to be exchanged or returned, without any apparent defect, will be at the client’s expense and under no circumstances shall Maystar accept returns sent postage unpaid.
What should I do if the product is damaged during transport?
You must notify us of this via an e-mail to atencionalcliente@maystar.es, including the order number and the reason for the incidence.
Why have I not received my order by the delivery date?
Delivery times may vary depending on the destination. You may consult the delivery dates for each order in the “History” and “Order Details” sections (requires a log in). For more certainty, send us an e-mail to: atencionalcliente@maystar.es
I have not received my order correctly. What should I do?
Inform atencionalcliente@maystar.es of this situation, specifying the reason.
I have a return underway, but something unexpected has happened. What should I do?
Inform Maystar on 977130057 or e-mail atencionalcliente@maystar.es to decide the next step depending on the situation.
What happens if the courier has not been able to collect the parcel?
Contact us via e-mail: atencionalcliente@maystar.es to organise a new collection date if necessary. If Maystar has accidentally sent a different article from that requested or if the article sent is of insufficient quality, Maystar will manage the exchange or return once the mistake or defect has been verified.
How can I contact you?
Via chat online, telephone +34 977 130 057, e-mail: atencionalcliente@maystar.es or using the contact form on our website.
I am having problems paying. What should I do?
To successfully complete your purchase, make sure your credit card information is correct: card number, security code, expiry date and holder name (exactly as it appears on the card). If the payment cannot be completed for any other reason, contact our technical support on (+34) 977 130 057.
Who is Maystar?
Maystar is a recognised luxury cosmetics manufacturer with over 35 years in the professional sector, presenting an extensive range of products designed to provide solutions for different skincare needs. Thanks to the Maystar Lab research work, and the experience and knowledge of our team of professionals, we have created products that care for your skin, keeping it healthy and beautiful.
When was the company founded?
In 1984, an eager young entrepreneur, Jesús Bonán Solé, began manufacturing homemade hair removal waxes and cosmetic products in his home garage in Torredembarra, Tarragona. His idea was as simple as it was ambitious: satisfy the demands of the professional beauty salons with quality products that provide unique added value. And so, Maystar was born and is now present in over 65 countries worldwide.
Are Maystar cosmetics subject to dermatological testing?
Yes, all our products are subject to dermatological testing, carried out by an external laboratory, to guarantee their effectiveness.
Do Maystar products contain parabens?
No. None of the cosmetic products formulated by Maystar contains parabens.
Does Maystar test on animals?
At Maystar we never test our products on animals and we also demand the same of the companies we work with. That is why our main web page displays the logo.
Can Maystar products be used by pregnant and breastfeeding women?
Yes, under normal conditions. However, if you have any doubts we recommend you check with your doctor.
How do I know how to use the products?
Each product datasheet specifies how to use each product.
Can I use Maystar cosmetics together with other brands?
Using products from the same line guarantees you are using the same active ingredients on your skin, which maximises their effect. However, of course you may combine them with other products.
How can I receive advice on Maystar products?
Subscribe to our newsletter.
When should I begin to use creams?
Cell renovation begins to slow down from the age of 25 years old and this is when we begin to see the first, subtle, signs of aging. We advise you to start looking after yourself by always removing your makeup, exfoliating once a week and hydrating your skin night and day.
How often can I apply a face mask?
You can apply a face mask up to three times a week. Many of our masks have a creamy texture so you can apply them at night and comfortably sleep in them.
How do I choose the suitable treatment products for my skin type?
We recommend you ask your beautician for advice, or you may consult our specialist at asesoratecnica@maystar.es
In which order should I use my daily treatment products?
Generally, the order would be: makeup remover, tonic, serum and, finally, your daily cream. For other kinds of products, we recommend you consult our specialist at asesoratecnica@maystar.es
Should I put my sun cream on before or after the treatment cream?
Always put sun cream on after your treatment cream, or just use the sun cream if it contains active ingredients and also acts as a treatment cream.
Why can I not see the professional format of the product?
To access the professional products, you must be registered.
If I register, can I purchase professional products?
Yes, once you confirm you are a professional, you can purchase professional products.
And if I have not yet found an answer to my question?
Write to us! We will contact you to answer any queries via atencionalcliente@maystar.es.